HMRC

A revenue service that pursued contractors through a policy linked to at least ten suicides while roughly £40bn a year went uncollected, and let the phones ring out for everybody else.

2 articles in this section

HMRC

The Loan Charge has been linked to at least ten suicides and the policy is still in force

The Loan Charge, introduced to tackle disguised remuneration schemes, has been linked to at least ten suicides. Every concession the government eventually made was available to be made years earlier. The arguments did not change; the accumulated political cost did.

Money Desk10 Aug 20262 min

HMRC

HMRC cut off 44,000 callers who had waited more than an hour, and MPs concluded it was a choice

HMRC answered 66.4% of attempts to reach an adviser against a target of 85%, with average waits above 23 minutes. In eleven months it disconnected nearly 44,000 callers who had already been holding for 70 minutes. MPs found the department was allowing the phones to fail deliberately.

Money Desk08 Aug 20262 min