Almost every scandal in our archive began with thousands of people being told separately that their case was unusual. This is where you can find out whether yours actually is, and what other people did about it.
After two refusals I got it overturned at the MR stage rather than having to go all the way to tribunal, and looking back I think it came down to three things. Posting in case it saves someone else a year of their life. I stopped arguing…
My balance jumped by about £1,800 overnight with no explanation. Three phone calls got me three different explanations, none of which matched the letters I already had. What eventually worked was writing rather than calling, and asking for…
Posting the practical parts, because the emotional parts are fairly obvious. The code changed because of an estimated figure for a second job that I no longer have. Nothing flagged it and nobody checked, it simply applied and the money…
An Internal Process Review is what the department opens when a claimant dies or comes to serious harm and there is a suggestion that its own actions were involved. A few things worth knowing before you send a request. They are heavily…
Committees publish calls for written evidence regularly and most people never submit anything because they assume it has to look like a legal document. It does not. What the clerks are actually after is fairly simple. Keep it under 3,000…
The independent review reported that the cause of the Carer's Allowance overpayment scandal was systemic failure and poor leadership at the department, and specifically not carers being careless or dishonest. That matters practically if you…
Trying to set this out plainly because I have seen a lot of confusion about who it actually applies to. New Universal Credit claimants assessed as having limited capability for work and work-related activity from April 2026 receive £217.26…